Privacy Policy

1. Introduction

IGSellers ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and business details when you sign up
• Instagram Account Data: We access your Instagram Business Account through OAuth to manage DMs and orders
• Product Information: Details about products you list, including names, prices, descriptions, and images
• Payment Information: UPI IDs and payment details for order processing
• Customer Data: Information about your customers (names, phone numbers, addresses) collected through orders

2.2 Information Collected Automatically

• Device information (browser type, IP address, operating system)
• Usage data (pages visited, time spent, interactions)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Manage your Instagram DMs and automate customer responses
• Process orders and payments
• Send you service updates and support communications
• Analyze usage patterns to enhance user experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. Data Sharing and Disclosure

4.1 Third-Party Services

We may share your information with:

• Instagram/Meta: To access and manage your Instagram account
• Payment Processors: To process UPI payments
• Cloud Providers: For secure data storage and backup
• Analytics Services: To understand usage patterns

4.2 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or protect the safety of others.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, or correct your personal information at any time through your account settings.

6.2 Data Deletion

You can request deletion of your account and associated data. We will comply within 30 days, except where we're required to retain data for legal or operational reasons.

6.3 Opt-Out

You can opt out of marketing communications by clicking the unsubscribe link in our emails.

7. Cookies and Tracking

We use cookies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information promptly.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@igsellers.com
• Address: IGSellers, India